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Help Center

FAQ

※ Wall Decals

What is a Wall Decal?

How to install a wall decal?

How to remove a wall decal?

Are Decall wall decals safe to apply to walls and furniture?

Will the Decall wall decals work on textured surfaces?

I just painted my walls. How long should I wait before applying my decals?

Will Decall wall decals work on glass or on my car? How about in my bathroom?

Will Decall wall decals damage my walls? Will I need to repaint after I take them down?

Can I reuse Decall wall decals after I take them off the wall?

※ Wall Murals

What is a Wall Mural?

How to install a wall mural?

How many different types of materials are there?

1. Original Fabric

2. Opaque Fabric

3. High Tack Fabric

Protective Coating (Lamination)

I have a low quality image and want to see more similar options.

Can I turn an image into black & white?

Can I add a logo or an image on a wall mural?

Can I add a name, a quote or text on a wall mural?

Can I erase objects and people from a photo?

※ Payment

What methods of payment are accepted?

Is it safe to buy things from Decall.ca?

Will I receive an invoice after placing my order?

※ Processing

How long does my order processing take?

※ Shipping

FREE Shipping

General Information

How long does it take for me to receive my order?

My order has been lost in the mail. Please refund my credit card since I never received my order.

I accidentally made a typo in my address when I placed my order. Could you please ship it out again to the correct address?

I accidentally ordered the wrong product when I placed my order. Could you please ship the correct order to my address?

Can I have my order delivered to my business address, as there is nobody at home during the day to accept my delivery?

I'm not in Canada. Will you ship my orders to me?

Are there any customs fees or taxes I have to pay on my international shipment?

Does Decall provide tracking information?

What happens if my item is damaged in transit?

※ Custom Orders

How to order custom decals from Decall.ca?

How to contact Decall.ca Team?

※ Return & Exchange

Returns, Cancellations, Refunds, or Exchanges

Didn’t find what you were looking for? Contact us. Contact
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